Privacy Policy

1. Who We Are

CleanerBot.co.uk is a trading name of Wirral Carpet Cleaning Limited, a company registered in England and Wales. We provide an AI-powered customer management platform for carpet cleaning businesses across the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Wirral Carpet Cleaning Limited is the data controller.

If you have any questions about this policy or how we handle your data, please contact us at hello@cleanerbot.co.uk.

2. What Data We Collect

Information you provide directly

• Name, email address, phone number, and business name (when you register for an account)
• Payment information (processed securely by our third-party payment provider)
• Messages and data you enter into the platform

Information collected from your customers

When your customers interact with the CleanerBot chat widget on your website, we collect:

• Name, email address, and phone number
• Property address and postcode
• Details about the cleaning service they require

Information collected automatically

• Device type and browser information
• IP address and approximate location
• Pages visited and actions taken on our platform

3. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve the CleanerBot platform
• Process your account registration and manage your subscription
• Send service-related communications (booking confirmations, reminders, review requests)
• Send SMS and email messages on behalf of carpet cleaning businesses to their customers
• Generate quotes and manage leads for your business
• Provide customer support
• Comply with legal obligations

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: Processing necessary to provide the services you have signed up for
• Legitimate interests: Improving our services, preventing fraud, and ensuring platform security
• Consent: Where you have given specific consent, such as for marketing communications
• Legal obligation: Where we are required to process data by law

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers: Including hosting (Vercel), database (Neon), email delivery, and SMS providers (Twilio) who process data on our behalf
• AI services: We use OpenAI to power our chatbot. Conversation data is sent to OpenAI for processing but is not used to train their models
• Payment processors: To handle subscription payments securely
• Legal authorities: If required by law or to protect our rights

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your account, we will delete your data within 30 days, unless we are required to retain it for legal purposes.

Customer data collected through the chat widget is retained for as long as the carpet cleaner's account remains active. Carpet cleaners can delete individual customer records from their dashboard at any time.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request that we limit how we use your data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please email us at hello@cleanerbot.co.uk. We will respond within 30 days.

8. Cookies

We use essential cookies to keep you signed in and maintain your session. We do not use advertising or tracking cookies. Essential cookies cannot be disabled as they are necessary for the platform to function.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS/TLS), secure password hashing, role-based access controls, and regular security reviews.

10. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office (ICO).

11. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of significant changes by email. The latest version will always be available on this page.

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or call 0303 123 1113.

14. Contact Us

Wirral Carpet Cleaning Limited T/A CleanerBot.co.uk

Email: hello@cleanerbot.co.uk